Ooredoo Becomes First ISO Certified Call Centre in Maldives

Ooredoo Maldives has achieved a significant milestone by becoming the first ISO-certified call centre in the Maldives. This prestigious certification has recognized the company’s commitment to high-quality service, operational excellence, and customer satisfaction.

The ISO certification process, which began in February 2023, concluded after nearly a year and a half of rigorous assessments and the implementation of international best practices. 

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The certification covers both Ooredoo’s in-house call centre operations and its client call centre management, highlighting the company’s focus on continuous improvement and efficiency as well as customer satisfaction, data security and reliability. 

Ooredoo’s ISO certification marks a significant step in its efforts to enhance customer experience and build a resilient service infrastructure that can meet the evolving needs of the Maldives’ dynamic market.