Ooredoo Maldives Partners with Hajj Corporation to Enhance Customer Service

Ooredoo Maldives has launched a new contact centre for Maldives Hajj Corporation, the principal state-owned entity facilitating Hajj and Umrah pilgrimages.

The contact center solution, powered by Ooredoo Maldives’ Tier III-compliant Data Center, addresses key operational challenges such as high call volumes during peak seasons, limited IT resources, and outdated PBX systems. Advanced features like call queuing, skill-based routing, real-time monitoring, and call recording enable Maldives Hajj Corporation to manage customer inquiries while maintaining superior service standards efficiently. Its cloud-hosted design guarantees enterprise-grade security, maximum uptime, scalability, and future integration capabilities for CRM platforms.  

Speaking about the deployment, Ooredoo Maldives’ Managing Director and Chief Executive Officer, Mr. Khalid Hassan M. A. Al Hamadi, said, “We are honoured to support Maldives Hajj Corporation in their mission to serve pilgrims with excellence. By understanding their unique challenges, we delivered a tailored, future-ready contact centre solution that strengthens their customer service capabilities while ensuring reliability and scalability.”  

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Chief Business Officer of Ooredoo Maldives, Mr. Rajesh Mehta, added, “This unique solution strengthens the social fabric by providing a reliable, one-call service for all pilgrim queries to be addressed in an agile manner. Ooredoo is committed to offering not only exceptional business services but also to connecting organisations for social causes.” 

In addition, Maldives Hajj Corporation’s Managing Director, Mr. Mohamed Shakeel, expressed gratitude for Ooredoo’s support, stating, “The deployment of this tailored contact centre solution marks a significant milestone in our efforts to provide seamless and efficient services to pilgrims. This solution enhances our ability to respond promptly to queries and reflects our shared commitment to serving the community with excellence. Together with Ooredoo, we aim to continue strengthening the social and spiritual fabric of our society.”  

This deployment underscores Ooredoo’s role as a trusted partner in enabling businesses to harness technology for growth and efficiency, ensuring they remain ready for the future.